At Creatorbricks, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a refund may be necessary. This refund policy outlines the guidelines and procedures for requesting a refund.
Eligibility for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of purchase.
- The item must be unused and in the same condition as when it was received.
- The item must be in its original packaging.
Refund Process
If you meet the eligibility criteria and would like to request a refund, please follow these steps:
- Contact our customer support team at support@creatorbricks.com within 30 days of receiving your order.
- Provide your order number and a detailed explanation of the reason for the refund request.
- Our customer support team will review your request and provide further instructions.
- If your refund request is approved, you will be provided with a return shipping label.
- Package the item securely and attach the return shipping label.
- Ship the item back to us using a trackable shipping method.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the item is deemed eligible for a refund, we will process the refund to your original payment method.
Refund Timeframe
Once your refund request is approved and the returned item is received, it may take up to 6-8 business days for the refund to be processed. The exact timeframe may vary depending on your payment provider. Here is our return info:
Receiver: Creator Bricks (Phone: +8615859978997)
Address: Rom 701,Hailun Garden,Nan Tan Road No.9 Tan Zhou Town,Zhong Shang, Guangdong,China
Non-Refundable Items
Some items are not eligible for refunds. These include:
- Gift cards
- Downloadable software or digital products
- Items that are damaged or not in their original condition
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at support@creatorbricks.com. We are here to assist you and ensure your satisfaction with our products.
